We are committed to providing a high-quality mediation service to our clients. If something goes wrong we need you to tell us about it. This will help us to improve our standards.

Our Complaints Procedure

If you have a complaint, please contact the Directors in writing*. The Directors will deal with your complaint personally. Our complaints procedure is free of charge – no fees will be raised regarding the investigation of your complaint.

What Happens Next?

1. 1. Your complaint will be acknowledged in writing within 10 working days of receipt
   2. Your complaint will be investigated and responded to in full within 30 working days of receipt
   3. The full response to your complaint will set out the conclusion of the investigation and any proposed solutions to resolve the complaint
   4. Your complaint may be referred to mediation if all parties agree
   5. If it isn’t possible to resolve the complaint to your satisfaction then your complaint may be referred to the Family Mediation Standards Board (FMSB), if certain criteria are met – see www.familymediationcouncil.org.uk for further information or email FMSB at [email protected] or telephone on 01707 594055 9 am to 3

Directors contact details

• Ashlie Prescott – [email protected]
• Tash Kemish – [email protected]
• Adele Wilkinson – [email protected]

Postal Address – The Hall, Lairgate, Beverley HU17 8HL