Complaints Policy

We are committed to providing a high-quality mediation service to our clients. If something goes wrong we need you to tell us about it. This will help us to improve our standards.

Our Complaints Procedure

If you have a complaint, please contact the Directors in writing*. The Directors will deal with your complaint personally. Our complaints procedure is free of charge – no fees will be raised regarding the investigation of your complaint.

What Happens Next?

    1. Your complaint will be acknowledged in writing within 10 working days of receipt
    2. Your complaint will be investigated and responded to in full within 30 working days of receipt
    3. The full response to your complaint will set out the conclusion of the investigation and any proposed solutions to resolve the complaint
    4. Your complaint may be referred to mediation if all parties agree
    5. If it isn’t possible to resolve the complaint to your satisfaction then your complaint may be referred to the Family Mediation Standards Board (FMSB), if certain criteria are met – see for further information or email FMSB at [email protected] or telephone on 01707 594055 9 am to 3

Directors contact details

Postal Address – The Hall, Lairgate, Beverley HU17 8HL

Our Services

Divorce and Separation

Mediation services for divorce and separation

Children/Parent Disputes

Mediation services for children and parent disputes

Pre/Post Nuptial Agreements

Pre & post nuptial agreements for marriage & same sex partnerships

Cohabitation Disputes

Mediation services for cohabitation disputes

Child Inclusive Mediation

Including children in Mediation

Financial Disputes

Mediation for financial disputes in Divorce & Dissolution of Civil Partnerships

Cohabitation Agreements

Mediation for cohabitation agreements

Get In Touch


The Hall, Lairgate
Beverley, HU17 8HL


Monday - Friday
09:00 - 17:30


01482 738567
[email protected]

About Us

At Pathway Mediation we recognise that family breakdown is one of the most stressful experiences you will go through. We have over 90 years of experience between us in this field so we are confident that we will be able to help you find a fair outcome for your family. 

Contact Us

Pathway Mediation Limited
The Hall
HU17 8HL
T: 01482 738567
E: [email protected]

© Pathway Mediation

Copyright 2020 Pathway Mediation Ltd
All rights reserved
Regulated by the Legal Aid Agency & the Family Mediation Association
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